We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you access or use our websites, mobile applications (“Apps”), contact our call centers, or purchase or use our travel-related services (collectively referred to as the “Services”).
01-Jan-2026
“Personal Information” refers to information that identifies you or relates to an identifiable individual, including but not limited to:
• Full name
• Postal and billing address
• Telephone number
• Email address
• Payment card details and related billing information
• Social media account identifiers
• Passport number and travel document details
• Government or transportation-issued identification numbers (e.g. frequent traveler or security program numbers)
If you provide Personal Information relating to another individual, you confirm that you have obtained their consent and authority to share such information with us.
We and our authorized third-party service providers may collect Personal Information in several ways, including:
• When you make a flight booking, inquiry, or payment through our Services
• When you register for promotions, newsletters, or customer support
• When you communicate with us via email, phone, or online forms
We may use Personal Information for the following purposes:
• To process flight bookings, issue tickets, and provide travel services
• To respond to inquiries and customer service requests
• To send booking confirmations, service updates, and travel notifications
• To provide marketing communications where permitted by law
• To facilitate social sharing features when enabled by you
• To comply with legal obligations and prevent fraud or misuse of our Services
• To respond to lawful requests from public or regulatory authorities
Your Personal Information may be shared with the following parties:
• Airlines, hotels, and travel service providers to fulfill your bookings
• Trusted business partners offering related travel services
• Third-party service providers assisting with payment processing, IT support, or customer service
• Regulatory authorities where required by law
All third parties are required to protect your information and use it solely for the intended service purpose. We encourage you to review the privacy policies of any third-party service you interact with through our Services.
“Other Information” refers to data that does not directly identify you, including:
• Browser and device information
• App usage data and interaction metrics
• Aggregated or anonymized data
We may collect Other Information through:
• Device details such as operating system, browser type, screen resolution, and language
• App usage logs and server access data
• Cookies and similar tracking technologies
• Pixel tags and web beacons used for analytics and performance monitoring
With your consent, we may collect your device’s approximate physical location using GPS, WiFi, or mobile network signals. This information may be used to provide location-based content, offers, or services. You may control location permissions through your device settings. Disabling location access may limit certain personalized features.
This Privacy Policy does not apply to third-party websites, applications, or services linked from our Services. We are not responsible for the privacy practices of airlines, payment providers, social media platforms, or other third parties. The inclusion of a link does not imply endorsement.
You may request to review, update, correct, or delete your Personal Information by contacting us using the details provided in the “Contact Us” section. For security purposes, we may verify your identity before processing such requests. Requests will be handled within a reasonable timeframe, subject to legal requirements.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors.
We request that you do not submit sensitive personal data unless required for travel or legal purposes. Such information will be handled with enhanced security and confidentiality.
This Privacy Policy may be updated periodically. The effective date at the top of this page indicates when it was last revised. Continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.
Call for reservation or confirmation:
0208 432 2988
Economy: 23kg of 2 checked baggage. Business: 40kg. Verify fare rules for each ticket.
Receive instant e-ticket by email after payment verification.
Available on selected fares — contact support for eligibility and terms.
